Staff, DRAM FAQE
Description
Title: Staff, DRAM FAQE
Location: San Jose, CA
Work Model: On-Site
At SK hynix America, we are at the forefront of semiconductor innovation, continuously shaping the digital landscape.
As a key player in the global memory solutions market, we develop and deliver advanced technologies that are essential to a wide range of electronic devices and IT infrastructure.
Driving the Digital Revolution
In today's data-driven world, SK hynix America is leading the charge:
- Advancing Mobile Technology: Our DRAM and NAND flash technologies are core components in smartphones and tablets, enhancing performance and user experience.
- Empowering Cloud Computing: Our memory solutions are vital in optimizing servers and data centers, facilitating global connectivity and data processing.
- Pioneering Future Technologies: We're investing in research and development of next-generation memory solutions, including advanced technologies that will define the future of data storage and processing.
Key Focus Areas
SK hynix America is committed to innovation across several critical domains:
- Next-Generation Memory: We're continually advancing our memory technologies to meet the evolving needs of the digital world.
- Artificial Intelligence and Machine Learning: Our products are integral to the development and implementation of AI and ML applications across various industries.
- Sustainable Technology: We're dedicated to developing eco-friendly solutions and implementing sustainable practices in our operations.
Our Vision for the Future
Looking ahead, SK hynix America is focused on:
- Pushing the boundaries of memory technology
- Expanding our market presence and applications
- Enhancing our commitment to sustainability and responsible innovation
Join Our Innovative Team
At SK hynix America, we're not just adapting to technological change – we're driving it. As the demand for more advanced, efficient, and sustainable semiconductor solutions grows, we're rising to meet these challenges head-on.
Responsibilities:
- Identify customer's current and future product and technology needs and provide solutions(DDR5~/CXL/Future Memory)
- Provide the product roadmap and manage the product life cycle
- Clarify customer's technical and product requirements and feedback to HQ
- Provide technical specifications and notes according to the customer's needs
- Provide a sample for qualifications to have the design wins
- First technical point of contact for customers and manage the new product qualifications
- Manage the PCN, and ECN, and provide customers with all the technical documents.
- Work with HQ to generate the qualification plan and the sample plan.
- Work with customers and their CM to manage the qualification process in a timely manner.
- Responsible for customer's product quality management (FA Report/ Customer Field data/JEDEC)
- Liaison with customer quality engineers and HQ QA team to drive quality improvement.
- Manage RMA and Failure Analysis process from customer’s manufacturing line or Field.
- Manage the environmental document process (FMD, RoHs, Reach..etc)
- Build and maintain close relationships with customers to enhance communication and raise the level of customer satisfaction
- Regular meetings with customers to review ongoing project (Enabling/Quality)
- Engage with the customer's design engineer and project manager to provide technical and product supports
- Support customers with all pre-sales/post-sales requirements.
Requirements:
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related technical field.
- 3+ years of experience in a technical support or engineering role, with specific experience in DRAM technology and applications.
- Strong understanding of DRAM architecture, operation, and integration. Proficiency with memory testing tools and software
- Demonstrated ability to diagnose and resolve technical issues efficiently, with strong analytical and problem-solving skills
- Proven track record of managing customer relationships and delivering high-quality customer service.
- Bilingual in English and Korean is preferred.
Compensation:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $100,000 - $150,000. Pay within this range varies by work location and may also depend on job-related skills and experience. Your Recruiter can share more about the specific salary range for the job location during the hiring process.
Equal Employment Opportunity:
SKHYA is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.